Customer Support Centre

Sizing & Fit Guide
Product Service
Product Care
Returns & Refunds
Shipping & Delivery
Order Tracking
General FAQ
Product Manuals
Counterfeit Info
Arc' Naming Scheme

CAN’T FIND WHAT YOU ARE LOOKING FOR?

If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

Customer Service Hours

Our phone line is currently not available with COVID-19 situation and our team working remotely. Please contact us via the form and we will get back to you as soon as possible.


Melbourne: 9am – 5pm Mon- Fri AEST

Contact Us Form
Currently our response time is 2-3 working days

Warranty/Repair Form
Currently our response time is 5-7 working days