Due to COVID-19 restrictions in Victoria, please expect for up to 10 days from when we got your product(s) back to get refunded.


  • Items purchased at arcteryx.com.au may be returned for up to 60 days after the original purchase date.
  • Our team will provide you with a free return label
  • For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging.
  • Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.
  • Refunds may take between 8-10 business days to process once an item has been delivered to our warehouse.
  • Items must be in as new condition and returned in their original packaging.
  • Items purchased anywhere except arcteryx.com.au must be returned to the original place of purchase.

    Product return form

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    If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

    Customer Service Hours

    Our phone line is currently not available with COVID-19 situation and our team working remotely. Please contact us via the form and we will get back to you as soon as possible.

    Melbourne: 9am – 5pm Mon- Fri AEST

    Contact Us Form
    Currently our response time is 2-3 working days

    Warranty/Repair Form
    Currently our response time is 5-7 working days 


    Need help with your Arc'teryx product?

    View our Product Service Page