RETURNS POLICY
- Items purchased at arcteryx.com.au may be returned for up to 30 days after the original purchase date.
- Our team will provide you with a free return label
- For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging.
- Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.
- Refunds may take between 8-10 business days to process once an item has been delivered to our warehouse.
- Items must be in as new condition with tags and returned in their original packaging.
- Items purchased anywhere except arcteryx.com.au must be returned to the original place of purchase.
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Arc'teryx will process the refunds per below conditions:
- Refunds can only be processed once the item has been received at our warehouse in good and resalable condition with original tagging in place.
- If our nominated freight provider confirms the parcel lost in transit we may proceed with the refund.
- However, if our investigation confirms abuse of our refund process e.g. parcel being redirect to another location or manipulation of the return shipping address/label, we reserve the right to deny refund. Our investigation results with details on why refund has been denied would be shared with you once the investigation is concluded.
