Product return form

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  • Items purchased at may be returned for up to 60 days after the original purchase date.
  • For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging. The Voltair must not have been deployed.
  • Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.
  • Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.
  • Items must be in as new condition and returned in their original packaging.
  • Items purchased anywhere except must be returned to the original place of purchase.
  • We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.


If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

Customer Service Hours

1800 651 872
Melbourne: 9am – 5pm Mon- Fri EST

Contact Us Form
Currently our response time is 2-3 working days 


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