Product Care

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CAREREPAIR

WASH+DRYPROTECTSTAIN REMOVAL

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Dirt, sweat and grime will age your gear prematurely. Each material requires its own unique care and handling, to enjoy a long and productive life. (Don’t we all?)

Gore-tex

Down
synthetic
insulation
everything
else

Optimum state: clean and grease-free; beading water. When left unwashed, dirt and sweat will compromise the waterproof GORE-TEX membrane. Washing your garments regularly and re-treating them with DWR (Durable Water Repellent) will ensure your gear’s performance and long life. For garments that combine both GORE-TEX and Down fabrics, play to the gear’s more sensitive side: Follow the Wash + Dry instructions for Down.

HOW TO WASH

HOW TO DRY

STEP 1

PREPARE FOR WASHING

Close the main and pit zippers.
Open pocket zippers.
Release tension on all elastic drawcords.
Loosen and lightly re-secure the Velcro® cuffs.

STEP 2

WASH AND RINSE

Put your garment in the machine and add cleaning agent as indicated on bottle.
Wash on medium heat (40°C/104°F) at regular cycle setting.
Use a second rinse cycle to remove any residual soap. (Soap will compromise DWR and garment performance.

HOW TO DRY

STEP 1

CHOOSE MEDIUM HEAT

Place your damp garment in the dryer on medium heat for 40-50 minutes, this will also reactivate the DWR.

STEP 2

RE-APPLY DWR IF NEEDED

Test your clean and dry garment with a light spray to see if water beads off the surface. If water is not beading off your GORE-TEX, apply DWR treatment at this point.

HOW TO WASH + DRY YOUR GORE-TEX

WHICH CLEANING AGENT?

Ideally, use a cleaning agent made specifically for GORE-TEX products.

We recommend Grangers Performance Wash. You may also use a liquid free-rinsing soap or gentle detergent. Avoid detergents that contain fabric softeners, fragrance, whiteners or colorants.

Run an extra rinse cycle on your washing machine to ensure any potential residue is fully removed from your garment.

WHEN TO WASH

If your garment looks or feels dirty or is no longer beading water, give it a wash.

With Heavy use (e.g. heavy activity) – wash every 5 to 8 days of use

With Light use (e.g. day to day) – wash every 10 to 20 days of use

Grangers Performance Repel Plus

$35.00

Grangers Performance Wash Concentrate

$25.00

Grangers Performance Down Wash - 300Ml

$25.00

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

Optimum state: dry and lofted.

Air pockets caught between clusters of down feathers retain body warmth. This loft is what provides down’s insulation. Over time, dirt, sweat and moisture can contaminate the down feathers through the outer jacket material and cause them to clump and lose their loft. A gentle wash and thorough dry will restore the jacket’s insulating performance.

For garments that combine both GORE-TEX and Down fabrics, play to the gear’s more sensitive side: Follow the Wash + Dry instructions for Down.

HOW TO WASH

HOW TO DRY

STEP 1

PREPARE FOR WASHING

Close the main and pit zippers.
Open pocket zippers.
Release tension on all elastic drawcords.
Loosen and lightly re-secure the Velcro® cuffs.

STEP 2

WASH AND RINSE

Choose a front load washing machine, ideally.
If using a top loader (agitator), protect your garment inside a mesh bag for added protection. (If you don't have a mesh bag, don't worry. We use Guppy bags at our Service Centres, or putting your garment in a pillowcase can also work in a pinch.)
Put your garment in the machine and add cleaning agent as indicated on bottle.
Wash on medium heat (40°C/104°F) at permanent press or gentle cycle setting.
Use a second rinse cycle to remove any residual soap.

HOW TO DRY

STEP 1

CHOOSE MEDIUM HEAT

Turn garment inside out.

STEP 2

CHOOSE NORMAL LOW HEAT

Place in dryer alongside two clean tennis balls or "dryer balls" to help prevent clumping and redistribute down.
Dry completely and thoroughly, to avoid clumping or mold.
This may take upwards of drying time.

STEP 3

RE-APPLY DWR IF NEEDED

Lay garment on a flat surface.
Shake bottle well and spray a thin coating evenly on outer surface.
Don’t saturate the surface. A thin coating is adequate.
Rub DWR into the outside of your jacket with a clean sponge or cloth to keep the treatment application even and prevent streaks.
Allow garments to dry for 12-24 hours.
Hang in a well-ventilated space.
Air drying is fine, but heat may improve the treatment’s effectiveness. (Put dried garments in the dryer for 10-20 minutes.)

HOW TO WASH + DRY YOUR DOWN

WHICH CLEANING AGENT?

Ideally, use a cleaning agent made specifically for technical down products. We recommend Grangers Performance Wash.

WHEN TO WASH

Wash down only when necessary.

Act when there are obvious signs of dirt or sweat, the down has become clumpy or there is a loss of loft.

Grangers Performance Repel Plus

$35.00

Grangers Performance Wash Concentrate

$25.00

Grangers Performance Down Wash - 300Ml

$25.00

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

Optimum state: clean and grease-free.

Over-compression, dirt, sweat and grime can affect the insulation performance of your garment. Regular wash and care of your garment, as well as giving it space to hang, will help maintain performance and extend its lifespan.

HOW TO WASH

HOW TO DRY

STEP 1

PREPARE FOR WASHING

Close the main and pit zippers.
Open pocket zippers.
Release tension on all elastic drawcords.

STEP 2

WASH AND RINSE

Check the care label on the jacket for exact guidelines.
Choose a front load washing machine, ideally.
If using a top loader (agitator), protect your garment inside a mesh bag for added protection. (If you don't have a mesh bag, don't worry. We use Guppy bags at our Service Centres, or putting your garment in a pillowcase can also work in a pinch.)
Put your garment in the machine and add cleaning agent as indicated on bottle.
Wash on low heat (30°C/86°F) at gentle cycle setting.
Use a second rinse cycle to remove any residual soap.
Do not use fabric softener.
Do not bleach, dry clean or iron.

HOW TO DRY

STEP 1

CHOOSE NORMAL LOW HEAT

Refer to the care tag for specific drying guidelines.
Tumble dry your garment on a low heat setting to help restore the loft.
Do not overheat as there is risk of damage to some synthetic fabrics and materials.

WHICH CLEANING AGENT?

We recommend:

Grangers Performance Wash

You may also use a liquid free-rinsing soap or gentle detergent. Avoid detergents that contain fabric softeners, fragrance, whiteners or colorants.

Run an extra rinse cycle on your washing machine to ensure any potential residue is fully removed from your garment.

Grangers Performance Repel Plus

$35.00

Grangers Performance Wash Concentrate

$25.00

Grangers Performance Down Wash - 300Ml

$25.00

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

Packs, shoes, gloves and skin-hugging fibres like fleece and wool, all require their own care and handling, to enjoy a long and productive life. Find wash, dry and waterproof tips for each gear category below.

GLOVES

FLEECE

STEP 1

WASH

Follow the care label on your gloves for how to wash guidelines.
Hand-wash gloves or mitts with a mild detergent in cold water.
Do not use a washing machine or any type of wash-in treatments.
Removable liners should be hand-washed and dried separately.
Always keep both the outer shells and the glove liners inside-right. (Don’t turn either inside-out.)

STEP 2

DRY

To dry out after use, air-dry gloves and mitts, keeping at least one meter distance from direct heat sources (eg wood stoves, baseboard heaters.)
To dry after washing, hang to dry.
Do not use a tumble dryer.

FLEECE

STEP 1

WASH

Start by checking the exact guidelines on the care label of your fleece garment.
Machine wash in lukewarm water.
For best results, launder garment with similar colors.
Do not bleach.
Avoid use of fabric softeners.
Do not iron or dry clean.
For optimal performance, add your fleece garment to the washing machine when you wash your GORE-TEX jacket using Grangers Performance wash(or similar). It will remove all of the dirt, prevent odor from building up in the fabric and leave no residue.

STEP 1

DRY

Turn the garment inside out and tumble dray at a low temperature.

WOOL

FOOTWEAR

STEP 1

DRY-CLEAN OR HAND-WASH

Check the care label on the wool garment for exact guidelines.
We recommend dry-cleaning your woolen products. Or hand-wash in cold water with a light detergent.

FOOTWEAR

STEP 1

PREPARE FOR WASHING

Remove laces.
Shake out sand, gravel, and dirt from inside the footwear.
If possible, remove and shake out the foot bed or insole.

STEP 2

WASH

Do not wash in the washing machine.
Do not use bleach.
Using only water, or with a mild detergent scrub shoes with a soft brush or sponge.
Rinse thoroughly to remove any soap residue.

STEP 3

DRY

Do not use a dryer or any other direct source of heat.
Leave to air-dry.
If you air-dry outside, choose a spot in the shade.

STEP 4

PROTECT

Apply DWR to re-protect your shoes if the water no longer beads and runs off the footwear.

PACK

STEP 1

PREPARE FOR WASHING

Open every pocket and compartment and remove all items.
Leave pockets unzipped.
Shake out the backpack to remove dirt.

STEP 2

WASH

Surface wash only.
Do not wash in the washing machine.
Do not use bleach.
Using only water, or with a mild detergent, scrub the pack with a soft brush or sponge.
Rinse the pack thoroughly to remove any detergent residue.

STEP 3

DRY

Do not use a dryer or any other direct source of heat.
Leave to air-dry.
If you air-dry outside, choose a spot in the shade.

STEP 4

PROTECT

Apply DWR to re-protect your pack if the water no longer beads and runs off the fabric.

STEP 1

DRY-CLEAN OR HAND-WASH

Check the care label on the wool garment for exact guidelines.
We recommend dry-cleaning your woolen products. Or hand-wash in cold water with a light detergent.

HOW TO DRY

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

NEED HELP?

CUSTOMER SUPPORT

PRODUCE SERVICE REQUEST FORM

FIND A STORE NEAR YOU

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DWR coating is what makes water bead and roll off your garment. Our garments are coated at the factory however you will need to reapply DWR over the life of your garment to maintain performance. Apply after each wash or if your garment is no longer beading water.

Gore-Tex
down
synthetic
insulation
Everything
Else

HOW TO WASH

WHICH DWR AGENT?

STEP 1

WASH AND DRY

Only apply DWR treatment to clean garment.

STEP 2

SPRAY ON

Lay the GORE-TEX garment on a flat surface.
Shake bottle well and spray evenly.
Rub DWR into the outside of your jacket with a clean sponge or cloth to keep the treatment application even and prevent streaks.

STEP 3

DRY

Allow garments to dry for 12-24 hours.
Hang in a well-ventilated space.
Air drying is fine, but heat may improve the treatment’s effectiveness. (Put dried garments in the dryer for 10-20 minutes.)

HOW TO DRY

Grangers Performance Repel Plus

$35.00

Nobody likes to get caught out in the rain and let’s face it, getting wet when you’re outdoors can make you pretty miserable. We want to make sure you can enjoy the outdoors, whatever the weather, and that’s why you need this spray-on companion.

Performance Repel Plus is there to protect your gear against the elements by restoring the water-repellent finish found in all technical gear.

It’s simple to use and harmless to the environment and your lungs; all you do is spray on, allow to dry and you’ll be fully protected from the outdoors once more.

HOW TO USE

Spray directly onto a freshly-cleaned, damp garment, focusing more on areas prone to abrasion.
Remove any excess product with a clean cloth.
Allow to dry naturally or follow your care label’s drying instructions.

View Details

HOW TO PROTECT YOUR GORE-TEX

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

HOW TO APPLY

WHICH DWR AGENT?

STEP 1

WASH AND RINSE

Only apply DWR treatment to clean garment.

STEP 2

SPRAY ON

Lay garment on a flat surface.
Shake bottle well and spray a thin coating evenly on outer surface.
Don’t saturate the surface. A thin coating is adequate.
Rub DWR into the face fabric with a sponge or clean cloth for even coverage, to prevent streaks.

STEP 3

DRY

Allow garments to dry for 12-24 hours.
Hang in a well ventilated space.
Air drying is fine, but heat may improve the treatment's effectiveness. (Put dried garments in the dryer for 10-20 minutes.)

HOW TO DRY

Grangers Performance Repel Plus

$35.00

HOW TO USE

Spray directly onto a freshly-cleaned, damp garment, focusing more on areas prone to abrasion.
Remove any excess product with a clean cloth.
Allow to dry naturally or follow your care label’s drying instructions.

View Details

We do NOT recommend using a wash-in DWR which as this process does not guarantee an even distribution of the DWR solution across the entire garment. We recommend a spray-on solution to ensure a direct and even coat to the entire garment.

For DWR products other than the recommended Grangers, refer to the product specific instruction.

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

HOW TO APPLY

WHICH DWR AGENT?

STEP 1

WASH AND RINSE

Only apply DWR treatment to a clean garment.

STEP 2

SPRAY ON

Lay garment on a flat surface.
Shake bottle well and spray evenly.
Rub DWR into the face fabric with a clean sponge or cloth to keep the treatment application even and prevent streaks.

STEP 3

DRY

Allow garments to dry for 12-24 hours.
Hang in a well-ventilated space.
Air drying is fine, but heat may improve the treatment’s effectiveness. (Put dried garments in the dryer for 10-20 minutes.)

Grangers Performance Repel Plus

$35.00

HOW TO USE

Spray directly onto a freshly-cleaned, damp garment, focusing more on areas prone to abrasion.
Remove any excess product with a clean cloth.
Allow to dry naturally or follow your care label’s drying instructions.

View Details

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

FOOTWEAR

Apply DWR to re-protect your shoes if the water no longer beads and runs off the footwear.

PACK

Apply DWR to re-protect your pack if the water no longer beads off the fabric.

WHICH DWR AGENT?

Grangers Performance Repel Plus

$35.00

HOW TO USE

Spray directly onto a freshly-cleaned, damp garment, focusing more on areas prone to abrasion.
Remove any excess product with a clean cloth.
Allow to dry naturally or follow your care label’s drying instructions.

View Details

HOW TO DRY

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

NEED HELP?

CUSTOMER SUPPORT

PRODUCE SERVICE REQUEST FORM

FIND A STORE NEAR YOU

panel2c_desktop_arcteryx-wipping-goretex-jacket.webp__PID:e9a36bd0-a976-40e2-9471-91266bbf7a68

Stains and stubborn or sticky spots to your garment can arise in the course of life's spills and thrills. These care instructions will help you target stains with spot cleaning tips and get at gum and sap spots with a surprising trick with ice-cubes and butter knives.

STAINS

GUM AND SAP

STEP 1

SPOT CLEAN

Dampen stain.
Spot clean stain using diluted technical detergent.
We recommend 1 part Grangers Performance wash diluted with three parts water.
(Alternatively, a dilution of dishwashing detergent can also be used.)

STEP 2

PROCEED TO WASH

Clean entire garment in warm water, using detergent. (We recommend Grangers Performance wash.)

STEP 1

FREEZE AND SCRAPE

Freeze the sticky substance with ice.
Using a dull butter knife, scrape away as much as you can.

STEP 2

SOAK

Soak the garment in a 1 part water : 1 part white vinegar solution.
Wash in warm water with mild detergent or with a technical cleaner. (We recommend Grangers Performance wash.)

Ensuring your things last is the simplest way to care for our planet. See how simple it can be:

NEED HELP?

CUSTOMER SUPPORT

PRODUCE SERVICE REQUEST FORM

FIND A STORE NEAR YOU

Repair is a gesture of care. These DIY field repair instructions offer solutions to common mends, to help you take care of the gear that takes care of you.

PRODUCT SERVICE