Sign in to track your order

Order tracking information can be found in the account section while logged in. If you didn't make an account when making your purchase, you can sign up using the email used while ordering to access more information. Sign up here

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ORDER STATUS

  • Once your order has been processed, an order confirmation email will be sent to you that contains your order confirmation number. Keep this number to track your order and process returns.
  • Your shipping confirmation with tracking number will be sent via email once your order has left our warehouse.
  • Once an order has been placed and payment has been taken, the order cannot be cancelled. After receiving your order you can create a return request for it by clicking Returns and Refunds.
  • The estimated processing and delivery time with express shipping is approximately 2-3 business days, however this timeline may vary with the final destination.

CAN’T FIND WHAT YOU ARE LOOKING FOR?

If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

Customer Service Hours

1800 651 872
Melbourne: 9am – 5pm Mon- Fri EST

Contact Us Form
Currently our response time is 2-3 working days