Our warehouse and staff being based in Victoria, we are now under COVID-19 STAGE 4.
The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed.
At this time, our local warehouse located in Victoria is still operating but at 2/3 of our usual staff capacity.
DELIVERY & RETURNS:
While we ship most of our online orders (same day dispatch on week days for orders placed before noon) on time, Australian Post and StarTrack are facing delivery delays in their network due to:
- reduction in air freight capacity and passenger flights
- a significant increase in parcels volumes
- hygiene and social distancing requirements in our network
Read the full AUSPOST update here
Read the full STARTRACK update here
If you received the shipping confirmation email, you would be able to track your order.
CUSTOMER SERVICE INQUIRIES:
Our customer service team is still responding to your needs, but please be patient during these challenging times as we are all working remotely in order to ensure safety for the community. Please contact us via the form and allow up to 72 hours before we get back to you.
Our 30 day free returns policy remains unchanged but please be patient during these challenging times. Please expect up to 10 days from the day we receive the product(s) back until you got your refund.
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
The Arc'teryx Team from Australia.