DELIVERY UPDATES

-  UPDATED JANUARY 4 -

The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed. 


ORDER DISPATCH DELAYS:

At this time, our local warehouse located in Victoria is still operating. However with the high volume traffic season and COVID-19 uncertainty we expect some minor delays in packing orders.


DELIVERY & RETURNS: 

While we ship most of our online orders (same day dispatch on week days for orders placed before noon) on time, Australian Post and StarTrack are facing delivery delays in their network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in our network

Read the full AUSPOST update here

Read the full STARTRACK update here

If you received the shipping confirmation email, you would be able to track your order.


CUSTOMER SERVICE INQUIRIES: 

Our customer service team will respond to your inquiries, however we ask if you could please be patient during these challenging times as we are currently working remotely to ensure the safety of our community. Please contact us via the form and allow up to 72 hours for us to get back to you.


RETURN INQUIRIES: 

    Our 30 day free returns policy remains unchanged but please be patient during these challenging times. Please expect up to 10 days from the day we receive the product(s) back until you got your refund.


    Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us. 


    The Arc'teryx Team from Australia.