Product Service

Arc'teryx is proud of the quality and performance of all our products. Items covered under our Limited Warranty will be replaced or repaired at the discretion of Arc'teryx for the practical product lifespan. Product damaged through wear and tear, misuse, or neglect may be repaired at a reasonable price.

Fill out our online Product Service Request Form and we will email you with full instructions on how to send your product to our Product Service Centre.

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Note: Please do not send your item back to us without first obtaining a Return Authorisation Number (RA Number). We cannot process returns without the RA Number.

Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Arc’teryx is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.