Returns

RETURNS POLICY

• Items purchased at arcteryx.com.au may be returned for up to 30 days after the original purchase date.
• Our team will provide you with a free return label
• Any discounted products purchased from "outlet" collections are final, and will NOT be eligible for change of mind returns (change of mind return examples: Sizing, Colour, Style).
• For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging.
• Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment. If the original payment method used does not allow for refunds, unfortunately we cannot accept a return for that purchase.
• Refunds may take between 8-10 business days to process once an item has been delivered to our warehouse.
• Items must be in as new condition with tags and returned in their original packaging.
• Items purchased anywhere except from this website or from Arc'teryx brand store must be returned to the original place of purchase.
• Online purchase from this website can also be returned to any Arc'teryx brand store in Australia, except Chadstone store (VIC) and Moorabbin Airport outlet store (VIC).
• Arc'teryx will process the refunds per below conditions:
  • Refunds can only be processed once the item has been received at our warehouse in good and resalable condition with original tagging in place.
  • If our nominated freight provider confirms the parcel lost in transit we may proceed with the refund.
  • However, if our investigation confirms abuse of our refund process e.g. parcel being redirect to another location or manipulation of the return shipping address/label, we reserve the right to deny refund. Our investigation results with details on why refund has been denied would be shared with you once the investigation is concluded.