Frequently Asked Questions

Where can I buy Arc'teryx products?

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on contains a links to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here

Does Arc'teryx sell direct?

At this time, Arc'teryx sells directly to individuals online in the following countries:

• Australia

• Austria
• Belgium
• Canada
• China
• Czech Rep
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Japan
• Netherlands
• Norway
• Spain
• Sweden
• Switzerland
• The Netherlands
• United Kingdom

Purchasing directly from Arc'teryx; adding items to your Cart.

You can purchase directly from Arc'teryx through this website. If we have stock in the size and colour you have selected we will show you the Arc'teryx Add To Cart. Once you start an Arc'teryx Shopping Cart we will continue to show you the Add To Cart button on all of the product pages. Tip: All orders are eligible for free express shipping.

Do I need to set up an account to place an order?

An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out next time.

How do I recognize a counterfeit?

In order to benefit from the best performance of an Arc’teryx product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets Arc’teryx apart.

Is my personal information kept private?

At Arc'teryx, we respect your privacy. Arc'teryx will never sell, trade, rent or loan your personal information to any other organization. "Personal information" is information about an identifiable individual as described in applicable privacy legislation.

At Arc'teryx, we take steps to ensure we meet the privacy principles and requirements for personal information under Australian law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page on our website.

What is the difference between a Pending/Preauthorized Transaction and a Posted Transaction?

A Pending Transaction is one that you have made with your Credit Card or your Card number which has not yet posted to your Account. When you make a Pending Transaction, the Available Credit on your Account is automatically reduced by the amount of that transaction. It usually takes 3 to 5 business days for the Pending Transaction to post to your Account. A Posted Transaction is one that you have made with your Credit Card or your Card number and that has posted your Account.

What are cookies? Should I be worried about them?

A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ "cookies" (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user's domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Cookie Policy link on our website for more information.

How do I carry/store electronic items? Can I carry electronic items in my GORE-TEX garment?

Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.

We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. We do not recommend keeping items in your pockets that may be damaged by moisture. Arc'teryx is not responsible for any damage to electronic devices or personal equipment.

How do I qualify/apply for the Pro Purchase Program?

Arc'teryx offers a Pro Purchase Program for qualified outdoor professionals, including ski patrollers, mountain guides, etc. Please visit our Pro Purchase website for more information.

Arc'teryx also offers volume discounts to businesses, government agencies and other professional organizations. Custom embroidery is available for corporate orders. For more information, please visit our Corporate Sales website

Sizing Info: How can I determine which size will fit me best?

General sizing information for Arc'teryx products is included on our Sizing Charts page.

Can I place orders by Phone?

Arc'teryx will not be able to accept orders over the phone. Please order directly through the website and if you have any queries you can contact our customer service team. Customer Support Centre

What payment methods does Arc'teryx accept?

We accept Visa, Mastercard, AMEX, PayPal and Gift Cards.

Is it safe to use my credit card and PayPal online at Arc'teryx?

Yes, it is secure to use your credit card and PayPal for purchases on our online store. Arc'teryx is PCI (Payment Card Industry) Compliant. Therefore we do not store any payment or financial information in our system.

Arc’teryx restrictions on commercial quantity purchases

To ensure that the majority of purchases made are for the end user we will be actively restricting with suspected intent of on selling goods.

The reason behind this is to ensure that the purchase of commercial quantities in core items do not erode the availability and store experience of our intended guests.

This policy applies to all current and future Arc’teryx stores including but not limited to, Chadstone, Emporium, Websites, The Iconic and Moorabbin Outlet.

This policy only applies to those who are suspected on-sellers, if the guest is clearly buying for themselves use discretion to increase the quantities as appropriate.

All stores are to keep a log of suspected commercial transactions including names and items purchased.

Restrictions apply to purchases made by person(s), household, group, credit card or other forms of payment.  The following restrictions for all of the above are;

  • Two items of any model in any calendar month. Model is exclusive of gender and inclusive of colour.  EG: a customer or group can purchase two Women’s Atom LT Hoody and two Men’s Atom LT Hoody but cannot purchase two units of Men’s Atom LT Hoody in Black and two units of Men’s Atom LT Hoody in Kingfisher.
  • Any other repeat purchase patterns which may represent more than normal personal use.
Does Arc’teryx offer exchanges?

Instead of a direct exchange, we offer a return and re-order policy for purchases through our online store. This entails returning your current product for a refund, and placing an order for a new product. All we ask is that your current product be returned within 60 days of the original purchase and be in new condition with the original packaging.

Refunds may take between 5-7 business days to process once the item has been delivered to our warehouse. Visit our Returns & Refunds page to start the return process.

How does Arc'teryx approach issues of social and environmental responsibility?

Arc'teryx is part of the Amer Sports Group, a global collection of technically-advanced apparel and equipment brands. Arc'teryx and its factories strive to meet or exceed standards of social and environmental responsibility as outlined by our parent company. Amer Sports Group has posted position statements concerning these issues on their corporate website. You can view them here: | Environmental Policy.


If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

Customer Service Hours.

Melbourne: 9am – 5pm Mon- Fri AEST

Tel: 1800 271 107


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